View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000577 | T99X171.00 SKB Eagle_Vendor_Issue | Player Issue | public | 2019-03-25 13:05 | 2019-06-18 19:07 |
| Reporter | (ALTech) Jewoo Lee | Assigned To | (Amlogic) Jingyu Xu | Due Date | 2019-03-29 13:50 |
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0000577: Main channel screen is displayed as black or no update on Multi-view | ||||
| Description | [SW Version] V15.502.6 + patch0319 [Observed Symptom] Main channel screen is displayed as black or no update on Multi-view - Black Screen : ch 47, 53, 73, 80 and so on - No Screen Display(Update) : ch 11, 12, 14, 15, 16, 18, 19, 20, 22, 25, 26, 27, 36, 37, 38, 39, 40 and so on [Reproducibility] Always for specific channels -------------------------------------------- [SW 버전] V15.502.6 + patch0319 [발생 증상] 멀티뷰의 메인 채널이 특정 채널에서 검은색 화면으로 보여지거나, 화면 표시(업데이트) 안됨 - 검은색 화면 : ch 47, 53, 73, 80 등 - 화면 표시(업데이트) 안됨 : ch 11, 12, 14, 15, 16, 18, 19, 20, 22, 25, 26, 27, 36, 37, 38, 39, 40 등 [재현 빈도] 특정 채널에서 항상 | ||||
| Steps To Reproduce | 1) Launch Multi-view 2) Keep switching live channels on main screen ------------------------------------------------------- 1) 멀티뷰 진입 2) 메인 화면의 라이브 채널 변경 | ||||
| Tags | No tags attached. | ||||
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fixed on 3/27 update |
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I am adding the test result for V15.502.8. The reported issue still occurs on this version. - Black Screen : Ch. 47, 50, 61, 80, 84 and so on - No Screen Update : Ch. 2, 6, 8, 10, 13, 17, 21, 23, 24, 28, 29, 30, 31, 32, 33, 34, 41, 42, 43, 44, (50), 54, 55, 58, 74, 88, 89, 95, 96 and so on |
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Hi Mr. Lee, Could you kindly use SW v15.502.15 to verify it again ? Our engineer, Jim will cowork with you for verification. I think AML already improved and fine tune IPTV player over one month and the latest SW version should fix this issue. |
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It fixed |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-03-25 13:05 | (ALTech) Jewoo Lee | New Issue | |
| 2019-03-25 13:05 | (ALTech) Jewoo Lee | Status | new => assigned |
| 2019-03-25 13:05 | (ALTech) Jewoo Lee | Assigned To | => (SW) Jacky Chiang |
| 2019-03-25 13:05 | (ALTech) Jewoo Lee | File Added: Back.Screen.jpg | |
| 2019-03-25 13:05 | (ALTech) Jewoo Lee | File Added: log_multiview.7z | |
| 2019-03-25 13:55 | (SW) Jacky Chiang | Project | T99X171.00 SKB Eagle => T99X171.00 SKB Eagle_Vendor_Issue |
| 2019-03-25 13:55 | (SW) Jacky Chiang | Category | SW Issue => General |
| 2019-03-25 14:04 | (SW) Jacky Chiang | Category | General => Player Issue |
| 2019-03-25 14:04 | (SW) Jacky Chiang | Description Updated | |
| 2019-03-25 14:04 | (SW) Jacky Chiang | Steps to Reproduce Updated | |
| 2019-03-25 14:05 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (Amlogic) Jingyu Xu |
| 2019-03-27 17:07 | (Amlogic) Jingyu Xu | Note Added: 0001751 | |
| 2019-03-28 16:07 | (ALTech) Jewoo Lee | Note Added: 0001764 | |
| 2019-04-30 14:09 | (SW) Jacky Chiang | Note Added: 0002325 | |
| 2019-06-18 19:07 | (ALTech) SY Yoon | Status | assigned => closed |
| 2019-06-18 19:07 | (ALTech) SY Yoon | Resolution | open => fixed |
| 2019-06-18 19:07 | (ALTech) SY Yoon | Note Added: 0002745 |
